Reference

Your Rights and Our Legal Commitments

api138 operates under a defined legal framework so you know exactly where you stand before you open an account.

Jurisdiction-dependent accessData privacy covered by policyAccount terms in plain EnglishDANA, OVO, GoPay, QRIS within policy scopeContact path for legal queries

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How Our Legal Terms Apply to You

api138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to api138 and all services on this domain — including live tables, slot rooms and sportsbook markets — depends on local law in your region of Indonesia. By creating an account, you confirm that participation where you are located is permitted under applicable Indonesian regulation.

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Our terms cover how funds move through DANA, OVO, GoPay and QRIS: each transaction is logged against your account ID and subject to our verification policy. Withdrawal requests are processed only after identity confirmation steps are completed, a requirement that applies uniformly regardless of the payment
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rail you use. Any dispute relating to a transaction or account decision must be submitted through our documented complaints channel before any external escalation. We update these terms when regulatory or operational conditions change and will notify you via the registered email on your account when
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a material revision occurs.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Matters

If you have a question about our terms, a data-access request or a complaint about an account decision, our support team is reachable around the clock.

ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Our security and data-retention practices are built to be auditable, not just stated in policy.

Data Retention Policy

We retain your account data for the period required by our operational and legal obligations.

Cookie Handling

We use session cookies to keep you logged in and analytics cookies to understand page performance.

Account Security Controls

Two-step login verification is available and strongly recommended for all accounts.

Payment Data Handling

Your DANA, OVO, GoPay or QRIS account details are never stored in plain text on our servers.

Who to Contact for Data Requests

To request a copy of the personal data we hold on your account, or to ask for corrections, go to…

Policy Change Notification

When we make a material change to our privacy policy or terms of use, we send a notification to your…

Common Legal Questions from Our Account Holders

Below are the questions we receive most often through our support and legal channels. Each answer reflects our actual policy, not a generic platform statement — so if something here contradicts what you were told in chat, please escalate using the complaints form.

Access to api138 depends on local law. It is your responsibility to confirm that participation is permitted where you are located in Indonesia before opening or continuing to use an account on this domain.

We collect the name, email address, date of birth and contact number you provide at registration, plus transaction records tied to your chosen payment rail — whether that is DANA, OVO, GoPay or QRIS. Device and session data are also logged for security purposes.

Go to Account Settings → Privacy → Data Request Form and submit the form. We will compile the data held under your account ID and deliver it to your registered email within seven calendar days of receiving your request.

Yes. Submit a deletion request through the same Privacy section of your account settings. Note that transaction records required under financial retention rules cannot be deleted ahead of the statutory minimum period, but all other personal data will be purged on confirmation.

Use Account Settings → Help → Submit Complaint to file a formal complaint. You will receive a reference number immediately. Our legal team reviews all submissions and aims to provide a substantive response within three Indonesian business days.

Payment tokens linked to DANA, GoPay, OVO or QRIS are not stored in plain text after a transaction is processed. They are handled through encrypted payment channels and are not retrievable by support staff once the session closes.

We send an email to your registered address at least seven days before any material policy change takes effect. You can also review the full policy change history in the Policy History section inside your account dashboard at any time.

Your Rights and Our Legal Commitments

Reach Us on Policy and Account Matters

How We Protect Your Data and Account

Data Retention Policy

Cookie Handling

Account Security Controls

Payment Data Handling

Who to Contact for Data Requests

Policy Change Notification

Common Legal Questions from Our Account Holders

01 Is using api138 legal in Indonesia?

02 What data does api138 collect when I register?

03 How do I request a copy of my personal data?

04 Can I ask for my account data to be deleted?

05 How do I raise a formal complaint about an account decision?

06 What happens to my DANA or GoPay details after I withdraw?

07 How will I know if the legal terms change?

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