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Our Terms & Conditions Explained

When you open an account with us, you're accepting a clear set of rules that protect both you and api138.

Account rules and accessPayment and withdrawal termsDispute and contact procedures
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api138 Our Terms & Conditions Explained
REACH OUR TEAM

How to Contact Us About Terms

Live Chat Open the chat window in your account lobby Monday–Friday 09:00–22:00 (Jakarta time).
Email Support Send questions to [email protected] with your account username and the specific term or rule…
Account Help Centre Log into your account and visit the Help section to find answers about verification…
DATA & ACCOUNT SECURITY

How We Protect You Under These Terms

Account Verification

Before your first withdrawal, we verify your identity and payment method.

Data Retention

We keep your account data, transaction history and verification documents for seven years after closure or your last login, as…

Cookie & Tracking Policy

api138 uses session cookies to keep you logged in and prevent unauthorized access.

Withdrawal Hold Rules

First withdrawals are held for 24–48 hours while we confirm your payment details match your account.

Account Closure & Requests

You can request account closure, data deletion or a policy review by emailing [email protected] with your username and reason.

Dispute Resolution Process

If you dispute a charge, withdrawal denial or term violation, contact our team with your transaction ID and explanation.

Terms & Conditions FAQ

If we detect a breach—such as using a fake name, depositing from someone else's account, or manipulating game odds—we'll send you a notice and a chance to explain. Serious violations result in account suspension or closure, and any balance is forfeited. We'll email you the specific rule you've broken.

No. The Terms & Conditions are set by api138 and apply equally to all accounts. They are not negotiable. However, if you find an error or have concerns about a specific rule, contact our support team. We review complaints and update terms if needed, though changes apply to new accounts first.

Before your first withdrawal, we ask for your full name, date of birth, national ID number and a photo of your ID document. We also confirm your deposit payment method—DANA, OVO, GoPay or QRIS—matches your account. Verification usually takes 1–2 hours.

Your bet history and account data belong to api138. You have the right to request a copy of your personal data at any time under local law. We retain this data for seven years after account closure or last login, then delete it securely.

If we discover you are underage, we'll close your account immediately and hold your balance in trust. Withdrawals will be processed only to the verified account holder or their legal guardian, depending on local law where you are.

Yes, we can update the terms. We'll notify you via your account dashboard at least 14 days before changes take effect. If you disagree with new terms, you can close your account without penalty before the change date.

Deposits are non-refundable once processed. If you dispute a transaction with your bank or payment provider, we must investigate within 10 business days. Chargebacks without our prior contact may result in account suspension pending resolution.

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