Reference

How We Handle Your Privacy on api138

When you open an account with us, your personal information—from your DANA or OVO login to your withdrawal history—stays secure and under your control.

End-to-end account encryptionLocal payment data protectionYour data, your rights
api138 How We Handle Your Privacy on api138
REACH US ANYTIME

Privacy Requests and Account Access

Email Support Contact us at [email protected] to request a copy of your data, ask for corrections…
Live Chat Our team is available 24/7 in the lobby.
Account Settings Log into your account, go to Settings > Privacy & Data and you can…
HOW WE PROTECT YOU

Security, Cookies and Data Retention

Password & Session Security

Your password is hashed before storage; sessions expire after 30 minutes of inactivity on the lobby.

Cookies and Tracking

We use cookies to remember your login, language preference and game history.

Payment Data Handling

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never see your PIN or full card number.

Data Retention Periods

Active account data stays for the lifetime of your account plus 5 years after closure.

Third-Party Sharing

We share data with payment processors, fraud-detection services and legal authorities where law permits.

Contact Our Privacy Team

Email [email protected] with any concern about how we use your data.

Privacy Policy FAQs

Yes. Log into your account, go to Settings > Privacy & Data and download a full report of everything we store—name, email, login history, game records and payment summaries. You can also email [email protected] to request this.

We keep a summary of your account (deposits, withdrawals, game totals) for 5 years after closure to meet tax and regulatory requirements where applicable. Personal details like your email and phone are deleted within 30 days unless local law requires us to retain them.

Yes. We use SSL encryption for all payment flows and store only a token, not your actual payment details. Your DANA, OVO, GoPay or QRIS provider handles the real account information. We never see your PIN or full card number.

Absolutely. Disable non-essential cookies in your browser settings. For email, go to Settings > Notifications and uncheck marketing. You will still receive transactional emails about withdrawals, login attempts and security alerts.

Change your password immediately and enable two-factor authentication in Settings. Then contact our live chat or email [email protected] with details. Our team will review your login history and lock suspicious sessions within 2 hours.

We share data only with payment processors, fraud-detection partners and legal authorities where law permits. We do not sell your personal data to marketing firms or data brokers. All third-party vendors sign strict confidentiality agreements.

Email [email protected] with details and we'll respond within 10 business days. If you're in Indonesia, you may also file a complaint with your local data protection authority or consumer protection office depending on local law.